Legal
Shipping Policy
Effective Date: 02/07/2026
1. General Shipping Information
At XLVERO IT PRIVATE LIMITED, we are committed to delivering premium-quality garments safely and on time. This Shipping Policy outlines our order processing, shipping methods, delivery timelines, and other important shipping information.
2. Order Processing
All orders are processed within 1–2 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day. Processing times may vary during festive seasons, promotional sales, or due to high order volumes.
3. Shipping Methods & Delivery Time
- Standard Shipping: 3–7 Business Days
- Express Shipping (Selected Locations): 2–4 Business Days
Delivery timelines are estimates and may vary depending on your location, courier partner availability, weather conditions, or other unforeseen circumstances.
4. Shipping Charges
- Free Shipping may be available on selected products or promotional offers.
- Shipping charges, if applicable, will be displayed during checkout before payment.
- Additional shipping charges may apply for remote or special delivery locations.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via Email, SMS, or WhatsApp (where applicable). You can use this tracking number to monitor the delivery status of your shipment.
6. Delivery Locations
Currently, XLVERO IT PRIVATE LIMITED delivers products across most serviceable locations within India. International shipping may be available for bulk or export orders upon request.
7. Shipping Delays
While we make every effort to deliver your order within the estimated timeframe, delays may occur due to natural disasters, courier issues, government restrictions, strikes, or other unforeseen events beyond our control. We appreciate your understanding in such situations.
8. Damaged or Incorrect Deliveries
If you receive a damaged, defective, or incorrect product, please notify our customer support within 48 hours of receiving your order. Please keep the original packaging and share clear photos of the product to help us resolve your issue promptly.
9. Failed Delivery Attempts
If delivery cannot be completed due to an incorrect shipping address, unavailable recipient, or repeated failed delivery attempts, the order may be returned to our warehouse. Re-shipping charges may apply for re-delivery.
10. Contact Us
If you have any questions regarding our Shipping Policy, please contact us:
- Company: XLVERO IT PRIVATE LIMITED
- Email: info@xlveroit.com
- Phone: +91 XXXXXXXXXX
- Address: Your Registered Office Address, India