About Us

XLVEROIT GARMENT COMPANY is a dynamic enterprise specializing in entering into agreements and deals in all kinds of garments. We trade, market, and distribute high-quality readymade Men's and Ladies' jeans, t-shirts, shirts, and trousers, along with a wide range of related apparel. Committed to excellence and customer satisfaction, we build strong partnerships and agreements to carry on all objects of the Company and support the growth and distribution of our garment collections for our valued customers.

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Legal

Refund & Cancellation Policy

Effective Date: 02/07/2026

1. Overview

At XLVERO IT PRIVATE LIMITED, customer satisfaction is our highest priority. We are committed to delivering premium-quality garments and apparel products. If you are not completely satisfied with your purchase, you may request a return, exchange, or refund subject to the terms and conditions outlined below.

2. Eligibility for Returns

To qualify for a return or exchange, the following conditions must be met:

  • The product must be unused, unwashed, and in its original condition.
  • All original tags, labels, invoices, and packaging must be intact.
  • The return request must be submitted within 7 days of product delivery.
  • Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

3. Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact our customer support with your Order ID and the reason for return.
  2. Share clear images of the received product if requested.
  3. Our support team will verify your request and provide return instructions.
  4. After receiving and inspecting the returned product, we will process your refund or replacement.

4. Refund Policy

Refunds are processed only after successful quality inspection of the returned product.

  • Approved refunds will be credited to the original payment method.
  • Refunds are generally processed within 5–10 business days.
  • Shipping charges are non-refundable unless the product received is damaged, defective, or incorrect.
  • If your refund is delayed, please check with your bank or payment provider before contacting us.

5. Exchange Policy

We offer exchanges for eligible products in case of size issues, manufacturing defects, or incorrect items delivered. Replacement products are generally dispatched within 3–7 business days after approval.

6. Non-Returnable Products

The following products are not eligible for return or refund:

  • Products that have been used, washed, or altered.
  • Items without original tags or packaging.
  • Products purchased during clearance or special sale unless damaged.
  • Customized or personalized garments.

7. Shipping Charges

Customers are responsible for return shipping charges unless the return is due to a damaged, defective, or incorrectly delivered product. In such cases, XLVERO IT PRIVATE LIMITED will bear the return shipping cost.

8. Cancellation Policy

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted. Customers may initiate a return after delivery if eligible under this policy.

9. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

  • Company: XLVERO IT PRIVATE LIMITED
  • Email: info@xlveroit.com
  • Phone: +91 XXXXXXXXXX
  • Address: Your Registered Office Address, India